Careers

Waiter

Strategic Intent

To work and assist in the Bistro & Bar to maximize food and beverage revenue while ensuring that the quality of service meets the Group’s and international luxury hotel standards. You will contribute to a smooth and efficient operation by providing attentive service, assisting colleagues, and maintaining high standards of food hygiene and safety. As a final note, you will create a welcoming and refined dining experience, ensuring guest satisfaction at every moment.

Scope of Position

• Under the general guidance and supervision of the F&B Manager and within the limits of established policies, procedures, and the Food and Beverage Manual, the Waiter is responsible for delivering an exceptional dining experience that aligns with the standards of a luxury 5-star superior hotel. This role involves providing attentive and professional service, ensuring a seamless connection between the kitchen and the dining area, and anticipating guests’ needs to enhance their overall experience.

• The Waiter works closely with the restaurant team to maintain smooth operations, uphold the highest standards of food hygiene and safety, and contribute to the reputation of the hotel as a premier dining destination. Through effective communication and teamwork, the Waiter ensures that every guest enjoys a refined and memorable dining experience.

Organisational Structure

The Waiter reports directly to the F&B Manager and works closely with the Restaurant Supervisor to ensure smooth restaurant operations and exceptional service. This role collaborates with the restaurant team, kitchen staff, and host or hostess to deliver a seamless and refined dining experience.

Duties and Supporting Responsibilities

Primary duties:

• You offer guests a warm and hospitable welcome and guide them to a seat in the bar.

• You take guests' orders and relay them to the bartender or kitchen

• You are always available for guests to provide them with a pleasant and enjoyable experience.

• You provide guests with recommendations and suggestions on drinks and dishes.

• You assist in the preparation of hot and cold beverages.

• You keep track of inventory and ensure supplies are replenished.

• You clear the tables and clean them.

• You prepare the bill for guests and process the payment.

Supporting responsibilities:

• You are responsible for ensuring a smooth service flow between the kitchen and the bar.

• You are responsible for maintaining order and cleanliness in the bar.

• You consult with the kitchen regarding special requests or guest allergies

• Handle guest feedback professionally, resolving any concerns effectively.

• Maintain a polished and professional appearance, adhering to the hotel's grooming standards.

• Uphold the hotel’s brand image and service quality at all times

Success Profile to this role (Hotel competencies)

Customer Focused

Dedicated to meet the expectations and requirements of internal and external customers and make them feel welcome; acts with customers in mind, establishes and maintains effective relationships with both internal and external customers. You strive to exceed guest expectations time and time again.

Experience & Expertise

You are passionate about hospitality, with several years of experience in service and a strong sense of guest satisfaction. You can greet guests with a warm and welcoming atmosphere.

Multitasking Ability

A waiter in a 5-star superior hotel is expected to juggle multiple tasks simultaneously, such as taking orders, serving food and drinks, clearing tables, and assisting colleagues. The ability to manage these tasks efficiently without compromising service quality is a critical skill.

Language

Proficiency in English is required to communicate effectively with guests and colleagues, ensuring seamless service and a clear understanding of guest needs.

Teamplayer

you thrive in a collaborative environment, valuing teamwork, respect, professional and open communication. Besides fostering a positive team spirit, you take initiative and you can make decisions.

Problem solving & Adaptability

You have a solution-oriented mindset and remain calm and flexible in any situation. You quickly adapt to changing circumstances, handle challenges with professionalism, and ensure seamless service under any conditions.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are though; is knot knocked off balance by the unexpected; can be counted on to hold things together during tough times.

Ethics, values & integrity

Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flows.

What do we offer you?

• A competitive salary package will be drawn up for this predetermined position. In addition to the salary, you will receive interesting secondary conditions such as eco- and meal vouchers

• Working in the only five-star superior hotel in the heart of Antwerp, be part of the dynamic Botanic team.

• You’ll work in an inspiring environment that offers opportunities for both team development and personal growth to refine your skills and expand your beverage knowledge

Interested?

Please send your recent CV, including a photo, and a motivation letter to: [email protected]

Bartender

Strategic Intent

To work and assist in Henry’s Bar to maximise the food & beverage revenue, ensure the quality of service is up to the Group’s and international luxury hotel standards, ensure a smooth operation, assist the staff and provide proper training to achieve the high standard of food hygiene and safety. As a final note you will craft exceptional beverages and create a welcoming atmosphere.

Scope of Position

• Under the general guidance and supervision of the F&B Manager, and within the limit of established policies, procedure and Food and Beverage Manual, the position as a bartender is responsible for delivering an exceptional guest experience through expertly crafted beverages and seamless bar operations.

• The bartender works collaboratively with the team to enhance the reputation of Henry’s Bar as a premier luxury destination within Botanic Sanctuary Antwerp. Through effective communication and coordination, the bartender ensures consistent service flow, assisting colleagues as needed to maintain high efficiency.

Organisational Structure

The Bartender reports directly to the F&B Manager and works closely with the Head Bartender to ensure smooth bar operations and exceptional service. This role collaborates with the bar team, service staff and kitchen team.

Duties and Supporting Responsibilities

Primary duties:

• Prepare and serve a wide range of cocktails, wines, spirits, and other beverages to the highest standards.

• Deliver exceptional guest service, ensuring a welcoming and memorable experience.

• Ensure bar setup, stocking, and cleanliness align with luxury hospitality standards.

• Monitor and manage inventory, stock rotation, and ordering of bar supplies.

• Handle cash, credit transactions, and billing efficiently and accurately.

• Uphold strict hygiene, health, and safety regulations in compliance with company and legal standards.

• Work collaboratively with the bar team, service staff, and kitchen to ensure smooth operations.

Supporting Responsibilities:

• Handle guest feedback professionally, resolving any concerns effectively.

• Maintain a polished and professional appearance, adhering to the hotel's grooming standards.

• Ensure all equipment and bar areas are well-maintained and fully operational.

• Represent Henry’s Bar and Botanic Sanctuary Antwerp with professionalism and hospitality at all times.

• Contribute to creating and refining new cocktails and seasonal drink menus.

• Recommend and upsell beverages to enhance guest experience and revenue.

Success Profile to this role (Hotel competencies)

Customer Focused

Dedicated to meet the expectations and requirements of internal and external customers and make them feel welcome; acts with customers in mind, establishes and maintains effective relationships with both internal and external customers. You strive to exceed guest expectations time and time again.

Experience & Expertise

You are a passionate hospitality professional with at least 2 years of experience as a bartender. Well-versed in a wide range of cocktails, wines, and beers, you continuously seek to refine and expand your beverage knowledge, staying up to date with the latest trends and techniques.

Teamplayer

While you can work independently, you thrive in a collaborative environment, valuing teamwork, respect, professional and open communication

Time Management & Multitasking

You excel in managing multiple tasks simultaneously while maintaining a high level of efficiency and attention to detail. In a fast-paced environment, you prioritize effectively, ensuring that drink orders are prepared and served promptly, without compromising quality or guest satisfaction.

Problem solving & Adaptability

You have a solution-oriented mindset and remain calm and flexible in any situation. You quickly adapt to changing circumstances, handle challenges with professionalism, and ensure seamless service under any conditions.

Ethics, values & integrity

Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flows.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are though; is knot knocked off balance by the unexpected; can be counted on to hold things together during tough times.

Self-development

Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; seeks feedback.

What do we offer you?

• A competitive salary package will be drawn up for this predetermined position. In addition to the salary, you will receive interesting secondary conditions such as eco- and meal vouchers

• Working in the only five-star superior hotel in the heart of Antwerp, be part of the dynamic Botanic team.

• You’ll work in an inspiring environment that offers opportunities for both team development and personal growth to refine your skills and expand your beverage knowledge.

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Guest Service Agent

The following tasks will be part of your responsibilities:

• Welcoming guests with a genuine smile and a personal approach, you are the face of the hotel.
• Smoothly and professionally handling guest check-ins and check-outs using our reservation system, with keen attention to detail and the guest experience.
• Acting as the first point of contact for questions, requests, and suggestions whether by phone, email, or in person.
• Providing high-end concierge services, from booking restaurants and taxis to offering tips on diamond boutiques, museums, and the city’s hidden gems.
• Advising guests on cultural highlights, local events, and exclusive experiences to ensure their stay is truly unforgettable.
• Accurately and discreetly managing administrative tasks, payments, and billing — your precision and integrity are second nature.
• Logging and following up on special guest requests and VIP arrangements with care and attention.
• Addressing and resolving complaints or concerns with empathy and a solution-focused mindset — you see every challenge as an opportunity to exceed expectations.
• Assisting with room service deliveries, basic night reception tasks, or welcoming late arrivals when needed.
• Supporting the doormen and porters with luggage handling, guest escorts, and transfers.
• Being proactive in the lobby, approaching guests to offer assistance and ensure their needs are anticipated — making them feel truly seen, heard, and appreciated.
• Ensuring seamless communication with other departments (housekeeping, F&B, technical service and SPA) to guarantee a flawless guest experience.
• Staying informed about internal hotel activities, spa offers, meeting rooms, and events in order to provide relevant information to guests.
• Contributing to a warm, guest-centered, and luxurious atmosphere where every guest feels recognized and special — from arrival to departure.

Your job profile as Guest Service Agent:

• You have proven experience in a similar role within the hospitality industry, preferably in a four- or five-star hotel.
• Holding a degree from a hospitality-focused college or university is a strong asset.
• You present yourself in a well-groomed and spontaneous manner, with a professional and welcoming attitude.
• You are solution-oriented, remain calm under pressure, and maintain an overview during peak moments.
• You are driven and ambitious, with the ability to consistently exceed guest expectations.
• You work in an organized and accurate way, especially when handling payments, reservations, and administrative tasks.
• You are a team player who also functions well independently and is not afraid to take initiative.
• You are flexible and have a hands-on mentality: willing to roll up your sleeves and get things done.
• You are familiar with (or quick to learn) reservation and POS systems.
• You have excellent command of English and Dutch; knowledge of French and/or German is a plus.
• You are a good listener, speak with flair, and act with empathy.

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Night Auditor

Strategic Intent:

The Night Auditor serves as the overnight ambassador of Botanic Sanctuary Antwerp, ensuring the highest standards of guest service, safety, and operational accuracy during night hours. This role combines guest service responsibilities with critical financial and administrative duties, including the accurate reconciliation of daily accounts and preparation of reports.
The Night Auditor maintains a strong guest-focused approach while independently overseeing Front Office operations during the night shift, ensuring seamless continuity of service and supporting the objectives of the Rooms Division. Acting as the primary point of contact overnight, the Night Auditor ensures a safe, calm, and welcoming environment while upholding the hotel’s reputation for excellence.

Duties & Responsibilities

Night Operations & Guest Service

• Manage Front Office operations independently during the night shift, ensuring smooth and efficient service delivery.
• Provide a warm, professional, and attentive welcome to all guests during late arrivals and early departures.
• Handle guest inquiries, requests, and concerns promptly and courteously, ensuring a high level of satisfaction.
• Take ownership of guest issues during the night and resolve them efficiently, escalating when necessary.

Financial Audit & Reporting

• Perform end-of-day accounting procedures, including balancing all hotel revenues and reconciling discrepancies.
• Audit and verify all transactions from Front Office, Food & Beverage, and other revenue centers.
• Prepare and distribute daily financial and operational reports to management.
• Ensure accuracy of guest folios, rates, packages, and billing. 

Cashiering & Billing

• Manage all overnight cashiering functions, ensuring secure and accurate handling of payments.
• Verify invoices, postings, and adjustments to maintain financial integrity.
• Resolve any billing discrepancies in a timely and professional manner. 

Safety & Security

• Act as the responsible person on duty overnight, ensuring the safety and security of guests, staff, and the property.
• Monitor hotel activity and respond appropriately to emergencies or unusual situations. 
• Conduct night rounds as required and ensure compliance with safety procedures. 

Communication & Coordination

• Maintain clear and effective communication with all departments to ensure continuity of operations.
• Prepare detailed handover reports for the morning shift, highlighting key information and any outstanding issues.
• Coordinate with Housekeeping, Security, and other departments as needed during overnight hours. 

Quality & Standards

• Ensure that BSA/LHW and LQA standards are consistently upheld during the night shift.
• Maintain a high level of attention to detail in all administrative and operational tasks.
• Stay informed of hotel policies, procedures, and offerings. 

Administrative Responsibilities

• Maintain accurate guest records and ensure all data is correctly entered into the system.
• Support system maintenance tasks such as backups, updates, or report generation where applicable.
• Assist with reservations or room allocations when required. 

Additional Responsibilities

• Perform any additional duties as assigned by the Front Office Manager to support hotel operations. 

Success Profile for this Role (Competencies)

Guest-Focused
Demonstrates a calm, attentive, and service-oriented approach, ensuring all guests feel welcomed and cared for, even during overnight hours.

Independent & Reliable
Works confidently with minimal supervision, taking full ownership of the hotel’s operations during the night.

Detail-Oriented & Analytical
Ensures precision in financial audits, reporting, and administrative tasks, with strong attention to detail.

Trustworthy & Responsible
Handles sensitive financial data with integrity and maintains the highest level of confidentiality and accountability.

Composed Under Pressure
Remains calm and professional in unexpected or high-pressure situations, making sound decisions independently.

Strong Administrative Skills
Highly organized with the ability to manage multiple responsibilities, including auditing, reporting, and guest service.

Technically Competent
Proficient in Microsoft Outlook and Microsoft Office Suite 
Experience with Opera Cloud or similar PMS preferred 
Comfortable using systems for auditing, reporting, and guest management 

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Employee Technical Services

The following tasks will be part of your responsibilities:

• Performing preventive maintenance on technical installations to ensure operational continuity and guest comfort
• Independently resolving minor technical issues and assisting in addressing more complex malfunctions in collaboration with the Head of Technical Services
• Keeping technical records and plans up to date to maintain a clear overview of all installations and systems
• Actively contributing to the development of work instructions and procedures to strengthen and share technical knowledge within the hotel
• Responding promptly and accurately to technical complaints from guests and reporting them directly to the responsible party to facilitate swift resolution
• Proactively advising on improvements to technical installations or processes, with a focus on innovation and sustainability
• Ensuring the cleanliness and safety of technical areas and workspaces in compliance with applicable safety standards and guidelines
• Collaborating with colleagues within the Technical Services department and other departments to create an open and communicative team that tackles issues efficiently
• Contributing ideas on how to elevate the technical aspects of the hotel to an even higher level and support a comfortable and worry-free guest experience

Your job profile as employee technical services:

• You have a keen eye for order, cleanliness, safety, and quality
• You take initiative and possess a dynamic and flexible attitude
• You have strong analytical skills and see technical problems as challenges you solve efficiently; solution-oriented thinking is therefore essential
• You remain calm and focused, even in stressful situations, while maintaining a professional attitude
• You have a presentable and hospitable appearance
• You work with drive and ambition to exceed guest expectations
• You have broad technical knowledge and experience in areas such as electricity, HVAC, control systems, mechanics, plumbing, and painting; any additional skills are a valuable asset
• You prioritize tasks and enjoy tackling and resolving issues immediately
• You speak fluent English with a good command of Dutch
• You are eager to learn and motivated to further develop and deepen your technical expertise through regular effort
• You are willing to be part of an on-call duty rotation

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested?
Please send your recent CV with a cover letter to: [email protected]

Electrician

As an Electrician within our Technical Department, you will play a key role in ensuring the operational continuity of our hotel. With your expertise in electricity and technical installations, you ensure our guests enjoy a comfortable, safe, and seamless stay.

You will be responsible for performing maintenance, resolving electrical faults, and contributing ideas for sustainable improvements throughout the property. Together with the Head of Technical Department and your colleagues, you will help maintain a well-functioning, modern, and guest-focused technical environment.

Your responsibilities include:

• Performing preventive and corrective maintenance on electrical installations, lighting, distribution boards, switchboards, and other technical systems.

• Identifying and resolving faults in electrical installations and equipment, both independently and in collaboration with the Head of Technical Department.

• Inspecting, measuring, and testing installations to ensure safety, reliability, and operational continuity.

• Keeping technical files, diagrams, and logbooks up to date for all electrical installations.

• Assisting with maintenance tasks in other technical areas when required.

• Actively contributing to energy-saving solutions and sustainable improvements to electrical systems.

• Maintaining a tidy, safe, and organized workplace, in compliance with all applicable safety regulations.

• Promptly and professionally responding to technical requests or guest complaints, focusing on quality and guest satisfaction.

• Collaborating with colleagues within the Technical Department and other departments to form an open, communicative, and efficient team.

Your profile:

• You hold a degree in electricity or equivalent experience in electrotechnical work.

• You have a solid knowledge of electrical installations, switchboards, lighting, and fault detection.

• Knowledge of HVAC, control systems, or mechanics is a plus.

• You have a precise, safety-conscious working attitude and strictly follow all safety regulations.

• You are analytical and solution-oriented, viewing technical challenges as opportunities.

• You take initiative, work independently, and remain calm under pressure.

• You are driven and ambitious, aiming to continuously improve the technical quality of the hotel.

• You are eager to learn and willing to further develop your expertise through training and hands-on experience.

• You are willing to participate in an on-call rotation.
  What we offer you: 

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.

• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.

• Access to discounts on our hotel services: from F&B to rooms.

Interested? 
Please send your recent CV with a cover letter to: [email protected]

Finance Administration Intern

Botanic Sanctuary Antwerp

During this internship, you will support the Finance Department with a variety of administrative and organisational tasks. You will have the opportunity to gain valuable hands-on experience within a five-star hotel in Antwerp while contributing to the improvement and optimisation of internal financial processes.

Tasks and Responsibilities

• Assist with accounts receivable and accounts payable activities.

• Follow up on outstanding invoices and send payment reminders.

• Communicate with customers and suppliers regarding invoices, payments and administrative queries.

• Check and process credit card transactions and cash postings.

• Assist with various financial and administrative tasks.

• Contribute to the optimisation and improvement of financial processes.

• Support digitalisation projects and help implement more efficient ways of working.

What You Will Learn During This Internship

• Gain insight into financial and administrative processes within a professional organisation.

• Develop professional communication skills when dealing with customers and suppliers.

• Gain experience working with accounting and administrative software.

• Contribute to process improvement and digitalisation initiatives.

• Develop strong analytical, organisational and communication skills.

This internship offers an excellent opportunity to gain practical experience in a professional finance environment while actively contributing to the further development and professionalisation of administrative and financial processes within a five-star hotel.

Interested?

Please send your recent CV, including a photo, and a motivation letter to: [email protected]