Careers

Duties

• You offer guests a warm and welcoming reception and escort them to their table.
• You take orders from guests and (if the Maître is busy or absent) process these orders.
• You assist guests with the necessary knowledge of drinks and dishes.
• You clear the tables, clean the tables, and reset them for the next dishes.
• You are responsible for the smoothness of service between the kitchen and the restaurant.
• You prepare the bill for guests and handle payments in the absence of the Maître.
• You prepare the mise en place.
• You prepare and serve hot and cold drinks as well as wines to guests.
• You consult the kitchen about special requests or allergies of guests.
• You maintain and replenish stocks.
• You work under the supervision of the Maître.

Profile

• You have a passion for hospitality and can make guests feel truly welcome.
• You have at least 2 years of experience in a Fine Dining restaurant.
• You are driven and ambitious, capable of exceeding our guests’ expectations every time.
• You have strong social and communication skills.
• You have a welcoming and hospitable appearance.
• You can work independently as well as in a team.
• You are a solution-oriented team player.
• You have a flexible and stress-resistant attitude.
• You have a broad language knowledge of at least NL and also EN or FR.

Timetable

• Flexible working hours
• Full-time / part-time / flexi job / occasional employee / student worker

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Duties

• You offer guests a warm and welcoming reception and escort them to their table.
• You take orders from guests and (if the Maître is busy or absent) process these orders.
• You assist guests with the necessary knowledge of drinks and dishes.
• You clear the tables, clean the tables, and reset them for the next dishes.
• You are responsible for the smoothness of service between the kitchen and the restaurant.
• You prepare the bill for guests and handle payments in the absence of the Maître.
• You prepare the mise en place.
• You prepare and serve hot and cold drinks as well as wines to guests.
• You consult the kitchen about special requests or allergies of guests.
• You maintain and replenish stocks.
• You work under the supervision of the Maître.

Profile

• You have a passion for hospitality and can make guests feel truly welcome.
• You have at least 2 years of experience in a Fine Dining restaurant.
• You are driven and ambitious, capable of exceeding our guests’ expectations every time.
• You have strong social and communication skills.
• You have a welcoming and hospitable appearance.
• You can work independently as well as in a team.
• You are a solution-oriented team player.
• You have a flexible and stress-resistant attitude.
• You have a broad language knowledge of at least NL and also EN or FR.

Timetable

• Flexible working hours
• Full-time / part-time / flexi job / occasional employee / student worker

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Your responsibilities will include:

• Supporting the Pastry Chef in the daily production of refined sweet and savory pastries for High Tea by Atelier Van Damme.
• Preparing mise-en-place and producing pastry items according to established recipes and quality standards.
• Ensuring consistent finishing and presentation of all products, with great attention to detail and aesthetics.
• Monitoring the quality, freshness, and flavor of all preparations, contributing to consistently high standards.
• Working in accordance with HACCP guidelines and food safety and hygiene regulations.
• Assisting with inventory management of ingredients and pastry supplies, and reporting shortages in a timely manner.
• Maintaining a clean, organized, and efficient workstation within the pastry kitchen.
• Working closely with kitchen and service colleagues to ensure an optimal guest experience.
• Contributing ideas for new creations, seasonal adaptations, and refinements within the high tea concept.
• Reporting to the responsible Pastry Chef and strictly following the guidelines and standards of High Tea by Atelier Van Damme.

Your profile as Pastry Chef:

• You have completed a pastry or culinary education, or you have relevant experience in a pastry shop, restaurant, or hotel kitchen.
• You possess a solid foundation in patisserie and a strong passion for the craft.
• You work accurately and in a structured manner, with a keen eye for detail and presentation.
• You are eager to learn, motivated, and open to further development within a high-end concept.
• You function well within a team and communicate effectively with colleagues.
• You are stress-resistant and able to maintain overview during busy production periods.
• You have a flexible working attitude and are willing to work weekends and public holidays, depending on operational needs.
• You have a good command of the English language; knowledge of Dutch is an asset.
• Experience in a luxury hotel environment or with high tea and fine patisserie is considered a strong advantage.

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp and the opportunity to be part of the dynamic Botanic Sanctuary team.
• The opportunity to work within the exclusive High Tea by Atelier Van Damme concept.
• A competitive and market-based salary, complemented by attractive fringe benefits including meal vouchers, reimbursement of commuting expenses, and hospitalization insurance.
• Access to employee discounts on our hotel services, from food & beverage to accommodation.

Are you interested?

Send your recent CV with a photo & cover letter to: [email protected]

Duties

• You are co-responsible for the preparation and execution of the breakfast service.
• You are co-responsible for the mise en place for the breakfast service.
• You check the stock at the request of the chef.
• You serve the plates for breakfast à la carte.
• You are responsible for receiving the delivered goods and ensuring they are cleaned, packed, and processed immediately according to the (FIFO) guidelines.
• You check the quality and freshness of products and manage waste reduction.
• You ensure a clean working environment during your shift and clean the kitchen after the shift.
• You assist colleagues during busy times.
• You ensure a safe working environment and compliance with HACCP rules.

Profile

• You have completed a hotel school education.
• You have experience as an assistant chef (at least a 4* is a plus).You have no problem getting up early and can work efficiently in the morning.
• You are ambitious and are willing to take the next step in your career.
• You can work independently.
• You are creative and versatile.
• You ensure order and tidiness.
• You have a hands-on mentality.

Timetable

• Flexible working hours
• Full-time / part-time / flexi job / occasional employee / student worker

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

The following tasks will be part of your responsibilities:

• Preparing and serving a wide range of beverages, including classic and signature cocktails, according to established recipes and presentation standards
• Providing personalized recommendations and expert advice on wines, spirits, cocktails, and non-alcoholic drinks to enhance the guest experience
• Ensuring warm, professional, and attentive service in line with the high standards of a five-star superior hotel
• Managing the bar mise-en-place: ensuring all ingredients, garnishes, and tools are prepared correctly and in a timely manner
• Maintaining a clean, organized, and hygienic bar area, in accordance with applicable safety and quality regulations
• Monitoring and replenishing bar stock, performing regular inventory checks, and promptly reporting shortages to the Maître or F&B Manager
• Collaborating closely with colleagues in the bar team and across departments to ensure a smooth and consistent guest experience
• Cleaning used glassware and bar equipment to ensure timely reusability
• Processing orders accurately and efficiently through the Point of Sale system and ensuring correct billing and payment handling
• Actively contributing to the continuous improvement of the beverage offering by sharing ideas, insights, and trends with the team
• Supporting and mentoring new team members during their onboarding period

Your job profile as Bartender:

• You have a genuine passion for hospitality and consistently offer guests a warm and sincere welcome
• You have at least 2 years of relevant experience as a bartender
• You are driven and ambitious, with a natural desire to exceed guest expectations
• You possess excellent social and communication skills, both with guests and colleagues
• You radiate hospitality and maintain a well-groomed, professional appearance
• You work confidently on your own, while also excelling in a team environment
• You think in solutions and actively contribute to a positive working atmosphere
• You are flexible and remain calm and efficient, even during high-pressure moments
• You speak fluent Dutch and English; knowledge of French or German is a valuable asset
• You have a sharp eye for detail and consistently strive for quality and perfection in everything you do

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Guest Services Supervisor

Responsibilities

As a Guest Services Supervisor at Botanic Sanctuary Antwerp, you play a pivotal role in extending a warm and hospitable welcome to our guests. Your duties encompass overseeing guest check-ins and check-outs, ensuring they feel entirely at ease during their stay. You’ll manage the entire check-in and check-out process, ensuring accurate processing of guest data and events.

Being the primary point of contact for both internal and external guests, you’ll cater to their every need, offering concierge services that enhance their stay. Whether it’s arranging restaurant reservations, organising private city guides, recommending (diamond) shops, or providing information on local museums and attractions, you’ll ensure their experience in Antwerp is nothing short of memorable. Additionally, you’ll handle room service requests promptly.

Proficient in our reservation system, you’ll handle guest requests efficiently via phone and email, liaising with external companies regarding reservations (such as Booking, Expedia, LHW). You’ll also allocate rooms for reservations and oversee room changes. In the event of no-shows, you’ll follow up accordingly and maintain close communication with housekeeping to relay any changes during your shift.

An essential aspect of your role involves adeptly handling guest complaints, ensuring swift resolution and maintaining guest satisfaction. Furthermore, you’ll supervise new colleagues, providing support and guidance as they acclimate to their roles. In the absence of the Front Office Manager, you’ll oversee daily operations and report to the Front of the House Manager, providing crucial feedback to ensure seamless operations.

Skilled in all Front Office and Guest Relations procedures, your comprehensive knowledge enables you to serve guests professionally and efficiently. With a broad understanding of hotel activities and city events, you’ll offer guests relevant information and recommendations to enrich their stay. Additionally, you’ll guide guests to various locations within the hotel and provide necessary information.

Handling administrative tasks and managing cash transactions accurately are also within your responsibilities. If required, you’ll undertake night porter duties to ensure guests receive exceptional service even during late hours. Supporting the luggage clerk and porter as needed ensures smooth team functioning.

In the lobby, you’ll proactively engage with guests, addressing their queries and needs to ensure they feel valued and welcome. As a gesture of hospitality, you’ll offer welcome drinks to lobby visitors upon request, setting the tone for a delightful stay. Your role as a Guest Services Supervisor is instrumental in delivering an exceptional guest experience at Botanic Sanctuary Antwerp.

Profile

• Experience in a similar role at a 4-star superior hotel;
• Minimum college degree, preferably in hospitality management;
• Driven and ambitious, consistently exceeding guest expectations;
• Excellent social and communication skills;
• Flexible and adept at handling stressful situations;
• Keen attention to detail and punctuality;
• Spontaneous and well-presented;
• Proactive and methodical work approach;
• Hospitable and guest-oriented demeanor;
• Solution-oriented team player;
• Hands-on mentality, willing to tackle tasks directly;
• Multilingual proficiency, with fluency in Dutch and English, and French offering significant added value.

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Valet

Strategic Intent

The Valet acts as a key ambassador of Botanic Sanctuary Antwerp, creating a memorable first and last impression for every guest. As one of the first points of contact upon arrival and the final interaction upon departure, this role is essential in delivering a seamless, personalized, and luxurious guest experience.

The Valet ensures smooth arrival and departure operations, supports Front Office and Concierge teams, and maintains a constant guest-focused approach. Through professionalism, attention to detail, and anticipatory service, the Valet contributes to upholding the hotel’s reputation for excellence and exceptional hospitality standards.

Duties & Responsibilities

Guest Arrival & Departure Experience

• Welcome all guests with warmth, professionalism, and attentiveness upon arrival and departure.
• Assist guests by opening car doors, handling luggage, and escorting them to the Reception desk.
• Provide a courteous and efficient farewell, ensuring a lasting positive impression.
• Offer umbrellas, refreshments, and personalized assistance to enhance guest comfort.

Valet Parking & Vehicle Handling

• Safely and responsibly park and retrieve guest vehicles in accordance with hotel procedures.
• Ensure careful handling of all vehicles, respecting guest property at all times.
• Maintain organization and efficiency within the parking area and driveway.

Luggage Handling & Guest Assistance

• Assist with luggage handling, including delivery to guest rooms and storage when required.
• Provide guests with clear and engaging information about hotel facilities, services, and history.
• Ensure proper handling, storage, and tracking of guest luggage in line with hotel standards. 

Guest Interaction & Concierge Support

• Respond to guest inquiries with confidence and professionalism, offering directions, recommendations, and general assistance.
• Provide maps and guidance to help guests navigate the city and local attractions.
• Support Concierge and Front Office teams in delivering seamless and personalized service.
• Escort guests to various hotel outlets and facilities, including restaurants, spa, and event spaces.

Communication & Coordination

• Maintain strong communication with Concierge, Front Office, and Guest Relations teams to ensure operational efficiency.
• Coordinate effectively for group arrivals, departures, and special events.
• Support motor coach and group movements to ensure smooth guest flow.

Standards & Presentation

• Ensure the hotel entrance, driveway, parking areas, and lobby surroundings are consistently clean, organized, and presentable.
• Monitor hotel entrances, greeting all arriving guests and offering assistance proactively.
• Uphold BSA/LHW and LQA standards in all guest interactions and operational tasks.

Additional Responsibilities

• Perform additional duties as assigned by the Front Office Manager or Concierge Manager to support operational needs and guest satisfaction.

Success Profile for this Role (Competencies)

Guest-Focused
Demonstrates a genuine passion for hospitality, delivering warm, attentive, and personalized service that exceeds guest expectations from arrival to departure.

Professional & Presentable
Maintains a polished and welcoming appearance, reflecting the luxury standards of the hotel at all times.

Strong Communicator
Possesses excellent interpersonal and communication skills, confidently engaging with guests and colleagues.

Reliable & Responsible
Handles guest property, including vehicles and luggage, with the highest level of care, integrity, and accountability.

Composed Under Pressure
Remains calm, efficient, and solution-oriented in busy or high-pressure situations, ensuring seamless service delivery.

Team Player
Collaborates effectively with colleagues across departments, contributing to a positive and supportive work environment.

Hands-On & Proactive
Demonstrates a proactive attitude and a willingness to assist wherever needed, ensuring operational excellence and guest satisfaction.

Technically Competent
Valid driving licence with strong driving skills and experience
Familiarity with luxury service standards preferred
Multilingual: English required; Dutch and additional languages are a strong asset

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Hospitality Host

Responsibilities

• Create a positive first impression by warmly welcoming guests with a friendly smile and making them feel immediately at home.
• As the first point of contact, answer guests’ questions and ensure their stay is comfortable.
• Procure necessary items or amenities for guests from the city.
• Communicate with the Front Office regarding guest arrivals and departures.
• Provide instructions to the valet for parking and retrieving cars.
• Ensure porters deliver luggage efficiently and promptly.
• Possess a thorough knowledge of the hotel’s facilities, services, and layout to guide guests throughout its offerings.
• Direct guests to the reception, restaurants, meeting rooms, gym, pool, events, and other common areas.
• Contribute to overall guest satisfaction and create a positive experience for each guest. 

Profile

• Possess a professional and welcoming demeanour, always ready to assist guests and exceed their expectations.
• Maintain strong communication skills to interact effectively with guests and colleagues.
• Ability to remain calm and perform effectively under pressure and stressful conditions.
• Able to lift and move luggage.
• Hold a valid European driving licence (Category B).
• Flexible and able to work varying shifts, including evenings, weekends, and public holidays.
• Driven, ambitious, and consistently able to surpass guest expectations.
• Capable of thinking ‘outside the box’ to find solutions for demanding guests.
• A team player with a positive attitude and a keen eye for detail.
• Organised, with strong analytical and organisational skills, able to make informed decisions.
• Maintain a hospitable and well-groomed appearance.
• Hands-on mentality, willing to roll up your sleeves.
• Multilingual, proficient in both Dutch and English, with German as a significant asset.
• Good knowledge of the local area and attractions to assist guests with recommendations. 

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Guest Service Agent

The following tasks will be part of your responsibilities:

• Welcoming guests with a genuine smile and a personal approach, you are the face of the hotel.
• Smoothly and professionally handling guest check-ins and check-outs using our reservation system, with keen attention to detail and the guest experience.
• Acting as the first point of contact for questions, requests, and suggestions whether by phone, email, or in person.
• Providing high-end concierge services, from booking restaurants and taxis to offering tips on diamond boutiques, museums, and the city’s hidden gems.
• Advising guests on cultural highlights, local events, and exclusive experiences to ensure their stay is truly unforgettable.
• Accurately and discreetly managing administrative tasks, payments, and billing — your precision and integrity are second nature.
• Logging and following up on special guest requests and VIP arrangements with care and attention.
• Addressing and resolving complaints or concerns with empathy and a solution-focused mindset — you see every challenge as an opportunity to exceed expectations.
• Assisting with room service deliveries, basic night reception tasks, or welcoming late arrivals when needed.
• Supporting the doormen and porters with luggage handling, guest escorts, and transfers.
• Being proactive in the lobby, approaching guests to offer assistance and ensure their needs are anticipated — making them feel truly seen, heard, and appreciated.
• Ensuring seamless communication with other departments (housekeeping, F&B, technical service and SPA) to guarantee a flawless guest experience.
• Staying informed about internal hotel activities, spa offers, meeting rooms, and events in order to provide relevant information to guests.
• Contributing to a warm, guest-centered, and luxurious atmosphere where every guest feels recognized and special — from arrival to departure.

Your job profile as Guest Service Agent:

• You have proven experience in a similar role within the hospitality industry, preferably in a four- or five-star hotel.
• Holding a degree from a hospitality-focused college or university is a strong asset.
• You present yourself in a well-groomed and spontaneous manner, with a professional and welcoming attitude.
• You are solution-oriented, remain calm under pressure, and maintain an overview during peak moments.
• You are driven and ambitious, with the ability to consistently exceed guest expectations.
• You work in an organized and accurate way, especially when handling payments, reservations, and administrative tasks.
• You are a team player who also functions well independently and is not afraid to take initiative.
• You are flexible and have a hands-on mentality: willing to roll up your sleeves and get things done.
• You are familiar with (or quick to learn) reservation and POS systems.
• You have excellent command of English and Dutch; knowledge of French and/or German is a plus.
• You are a good listener, speak with flair, and act with empathy.

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Guest Relation Agent

The following tasks will be part of your responsibilities

• Acting as the primary point of contact for both national and international guests throughout their stay, embodying the essence of our personalized service.
• Offering a warm welcome and heartfelt farewell to guests, with special attention to VIPs, ensuring a seamless and memorable experience from arrival to departure.
• Proactively following up on guest preferences and special requests, tailoring each stay to individual needs  from floral arrangements and birthday surprises to private city tours and fine dining reservations.
• Handling and following up on guest complaints with empathy and a solution-oriented mindset. You also manage profiles of returning guests with previous concerns, ensuring a thoughtful and restorative welcome back.
• Managing and responding to guest feedback and online reviews in a respectful, articulate, and brand-appropriate manner, with a focus on continuous service improvement.
• Coordinating concierge services such as restaurant bookings, museum tickets, personalized shopping advice (including expertise in Antwerp’s diamond district), wellness arrangements, and exclusive cultural experiences.
• Preparing for VIP arrivals based on detailed guest riders, including personalized welcome amenities, handwritten cards, and thoughtfully curated in-room touches.
• Assisting with the planning and execution of special guest moments such as marriage proposals, anniversaries, and other significant occasions handled with creativity, discretion, and precision.
• Collaborating with the Front Office team during check-ins and check-outs, supporting smooth guest transitions with your knowledge of reservation systems and daily operations.
• Managing guest communication via phone and email before, during, and after their stay, maintaining the highest standards of professionalism and discretion.
• Representing the hotel in all guest interactions, serving as an ambassador of our values, identity, and service culture.
• Working closely across departments (including Housekeeping, Food & Beverage, Sales, and Spa) to ensure a harmonious and personalized guest experience.
• Building and maintaining relationships with premium external partners, service providers, and cultural institutions to enhance our offering and surprise our guests.
• Ensuring full familiarity with and adherence to all internal Guest Relations and Front Office procedures, standards, and protocols.

Your job profile as Guest Relation Agent:

• You hold a completed degree from a university or higher education institution, preferably in Tourism, Hospitality, or a related field.
• You have at least two years of experience in luxury hospitality, ideally in a similar role with a strong emphasis on VIP guest service.
• You excel in organization and effortlessly maintain an overview, even when juggling multiple responsibilities at once.
• You are proficient in hotel software and reservation systems, and you use these tools confidently and professionally.
• You are ambitious and dedicated, driven by an intrinsic desire to consistently exceed guest expectations.
• You communicate with ease, professionalism, and flair, both verbally and in writing.
• You remain composed and solutions-focused under pressure, even in the most demanding situations.
• You possess a sharp eye for detail, work with precision, and are committed to the highest standards of quality.
• You are spontaneous, stylish, and exude confidence and sophistication in every guest interaction.
• You work in a structured and proactive manner, with a natural ability to anticipate the needs of others.
• You are a true team player with a service-minded approach and a talent for thinking constructively and collaboratively.
• You are flexible and hands-on, ready to contribute both conceptually and operationally when needed.
• You have excellent command of both Dutch and English; proficiency in French and/or German is a strong asset.
• You combine a perfectionist mindset with discretion—always acting with integrity, respect, and full consideration for the privacy of our guests.

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Assistant Front Office Manager

Organizational structure and Direct Reports:
The Assistant Front office Manager is placed under the supervision of the Front of the house manager and is also accountable for supporting the FOHM in the supervision of, Duty Manager, Supervisors/ Shift leaders, Receptionist, Guest relation agent, Hospitality Host/hostess, Night Auditors, Valet/ Bellmen / Doorman.

Strategic Intent:
Support the Front Office Manager in executing the Front Office strategy by leading daily operations, driving service excellence, and developing a skilled, confident Reception team. Focus on continuous service improvement through training, coaching, and performance evaluations. Help & support  FOM in recruitment, onboarding, and retention of Front Office talent in alignment with Botanic Sanctuary Antwerp culture. Ensure accurate attendance, scheduling, and payroll management in collaboration with HR and Finance. Act as a guest ambassador, maintaining a visible presence and addressing guest needs. Uphold and update Standard Operating Procedures while fostering a safe environment for Guests as well as supportive work environment for all colleagues.

Duties & Responsibilities:

1. Guest Satisfaction & Service Quality

• Address guest requests, complaints, and special needs, contributing to overall guest satisfaction.
• Oversee guest arrivals and departures, ensuring a seamless experience, especially for VIP guests.
• Provide personalized service to guests, ensuring a high level of satisfaction throughout their stay.
• Handle guest complaints or contentious issues that cannot be settled by team members and resolve them promptly.
• Maintain personal contact with guests, both internal and external, ensuring a welcoming and professional atmosphere.
• Review guest feedback (surveys, social media, etc.) and implement corrective actions where necessary.
• Ensure that the hotel’s pricing policy and sales tactics are effectively applied to optimize guest experience and hotel revenue.
• Ensure BSA/LHW, LQA and Forbes service standards are understood, trained, applied and consistently achieved by all Reception team members.
• Provide visible leadership in the lobby, personally assisting guests during peak operations and complex situations.
• Maintain thorough knowledge of hotel services, room inventory, occupancy forecasts and daily operational priorities.
• Personally welcome and recognize VIPs, repeat guests and long-stay guests when required.
• Support and guide receptionists in personalized guest interaction and upselling techniques.

2. Team Leadership & Management

• Lead and manage the Front Office team to ensure smooth operations and high-quality service.
• Foster teamwork, communication, and cooperation within the team.
• Assist the Front Office Manager (FOM) in training and developing the team, ensuring adherence to service standards.
• Supervise and motivate the Front Office team to meet operational and guest service targets.
• Oversee the recruitment, training, and development of new team members.
• Ensure all front desk staff are well-presented, punctual, and knowledgeable about hotel services and policies.
• Maintain a positive work environment, driving team morale and performance.
• Monitor scheduling, days off, and vacation leaves for the teamProvide daily hands-on coaching during shifts.
• Conduct on-the-job competency assessments and maintain training records.
• Ensure all team members understand and comply with Standard Operating Procedures and service standards.
• Conduct daily briefings, shift handovers and regular team meetings.
• Encourage open communication and cooperation between departments.

3. Operational Oversight

• Oversee daily front desk operations, including check-ins, check-outs, and room assignments.
• Supervise reception, cashier, bell desk, and other front office staff to ensure smooth operations.
• Collaborate with housekeeping, maintenance, and other departments for room availability, cleanliness, and maintenance to meet guest expectations.
• Monitor and enforce compliance with hotel security and safety procedures.
• Assist in preparing and analysing departmental and hotel budgets, that could also include revenue, occupancy, and financial forecasting under the guideline of the revenue manager.
• Ensure accurate invoicing, cash handling, and adherence to internal audit procedures.
• Review and prepare daily shift logs, ensuring proper handover between shifts.

4. Financial and Revenue Management

• Participate in revenue management strategies to optimize room revenue and occupancy (RevPAR).
• Ensure compliance with financial procedures, including invoicing, receipts, and cash operations.
• Prepare and review daily/monthly revenue reports, occupancy forecasts.
• Monitor accounts receivable balances and ensure reliability.
• Assist in the up-selling and marketing initiatives to maximize revenue.

5. Safety, Security, and Compliance

• Ensure compliance with labour legislation and internal company policies.
• Maintain and update procedures for the safety and security of guests, staff, and hotel property.
• Regularly review and update emergency procedure manuals and ensure staff is continuously trained.
• Ensure all team members adhere to safety protocols and take corrective actions when necessary.
• Report any safety concerns or risks to senior management

6. Process Improvement and Innovation

• Identify opportunities to streamline and improve front office processes for enhanced efficiency.
• Implement innovative technologies for guest services, such as digital check-ins or self-service kiosks.
• Evaluate and improve existing systems and procedures to maintain or increase guest satisfaction.

7. Communication and Coordination

• Communicate operational updates, guest feedback, and team performance through pre-shift logs, emails, and departmental meetings.
• Coordinate effectively with other departments (housekeeping, maintenance, finance, etc.) to ensure smooth operations.
• Ensure that all relevant information is passed on between departing and incoming managers during shift handovers.

8. Staff Training and Development

• Oversee the training of staff regarding hotel policies, safety procedures, service standards, and guest interactions.
• Mentor and support staff in their career development and training needs.
• Conduct internal training sessions to ensure all team members are up-to-date with current operational standards and safety procedures.
• Encourage a culture of continuous learning and improvement within the team.

9. Miscellaneous Responsibilities

• Ensure continuity of duties in the absence of the Front Office Manager (FOHM).
• Assist in the preparation of the department’s budget and other financial reports as requested.
• Prepare correspondence (e.g., welcome letters, apologies) for in-room placement.
• Ensure guest profiles are updated, including preferences, special requests, and previous stays.
• Maintain knowledge of hotel products, services, facilities, events, pricing, and the local area to assist guests effectively.

10. Key Performance Indicators

• Customer Satisfaction: Monitor and improve guest satisfaction scores (through feedback, surveys, and reviews).
• Financial Performance: Maximize revenue (room revenue, up-selling, and operational auditing).
• Team Leadership: Drive team performance through effective leadership, training, and motivation.
• Operational Excellence: Ensure high standards of operation, adherence to policies, and compliance with procedures.

Success Profile for this Role (Competencies)

1. Managing the Botanic Sanctuary Antwerp  Visio

Customer focus: compelling development plans and executes them; cooperates with the developmental and talent management system in the organization; is a people builder and a motivator.

Drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Functional and Tech skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; can see hidden problems; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom and experience.

Informing: Provides the information people need to know to do their jobs. is timely with information.

Process management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities;

Time management: Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities. Makes decisions in a timely manner.

2. Managing People

Developing others: Provides challenging and stretching tasks and assignments; cooperates with the developmental and talent management system in the organization; is a people builder.

Motivating others: Creates a climate in which people want to do their best;

Interpersonal savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Building effective teams: wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; 

Directing others: Is good at establishing clear directions; distributes the workload appropriately.

Interpersonal savvy: relate well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

3. Personal

Developing self:  Is personally committed to and actively works to continuously improve him/herself; works to deploy strengths; works on compensating for weakness and limits

Ethics and values: acts in line with core hotel values; rewards the right values and disapproves of others;

Integrity and humility: Is widely trusted; is seen as a direct, truthful individual; keeps confidences;

Composure: Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough;

Duty Manager

The following tasks will be part of your responsibilities:

• Acting as the visible presence of hotel management throughout the day, serving as a key ambassador during VIP arrivals, guest interactions, and high-profile events.
• Supporting the Guest Relations and Front Office teams to ensure seamless handling of guest feedback and complaints, with a consistent, empathetic, and solution-focused approach.
• Maintaining a comprehensive and up-to-date Duty Management logbook, documenting all relevant incidents, operational notes, and guest feedback for clear communication and continuity.
• Conducting regular walkthroughs of the property to proactively identify and address safety concerns, maintenance needs, or service inconsistencies.
• Providing operational assistance across all departments, particularly Front Office, Guest Relations, Concierge, and Food & Beverage to ensure smooth day-to-day functioning and optimal guest satisfaction.
• Overseeing and managing the fire detection system, and ensuring regular checks of the pool facilities in accordance with safety and hygiene standards.
• Offering first-line technical support in collaboration with the Technical Department (TD), including addressing in-room issues (HVAC, TV, Chromecast, lighting, Wi-Fi), event space troubleshooting, and spa facility familiarity.
• Assisting with front office administrative duties, including compiling insurance reports, coordinating handovers, and maintaining compliance with operational protocols.
• Serving as an IT liaison during meetings and events, supporting audio-visual setups and resolving ad-hoc tech concerns for both guests and internal teams.
• Ensuring strong interdepartmental communication and collaboration, acting as the key contact point for internal coordination during the absence of senior management.
• Stepping in to support Food & Beverage outlets as needed, maintaining service continuity during peak hours or special occasions.
• Collaborating with the Housekeeping and Spa teams to ensure guest rooms and wellness areas meet the highest standards of luxury, cleanliness, and ambiance.
• Reporting directly to the Front of House Manager or General Manager, and providing real-time updates on operational highlights, guest experiences, and service opportunities.
• Actively contributing to a warm, professional, and five-star guest experience by demonstrating leadership, calm under pressure, and a hands-on mentality.

Your job profile as Duty manager:

• You have proven experience in a similar role within the luxury hospitality industry, such as Duty Manager, Shift Leader, or Assistant Front Office Manager – ideally in a four- or five-star hotel environment.
• You are driven, ambitious, and intrinsically motivated to exceed expectations and deliver exceptional service.
• You possess excellent interpersonal and communication skills, allowing you to inspire and reassure both guests and colleagues.
• You remain calm and solution-oriented under pressure, even in high-stress or unexpected situations.
• You work with precision and have a well-developed sense of timing, structure, and quality.
• You exude spontaneity, professionalism, and a naturally confident, polished presence in every interaction.
• You are proactive and organized, effortlessly anticipating needs before they arise.
• You are a true team player who thrives in collaboration but also takes confident, independent decisions when needed.
• You have a hands-on mentality and are not afraid to think along and actively assist on the floor.
• You are multilingual, with excellent command of both Dutch and English; fluency in French and/or German is a strong asset.

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested? 
Please send your recent CV with a cover letter to: [email protected]

Night Auditor

Strategic Intent:

The Night Auditor serves as the overnight ambassador of Botanic Sanctuary Antwerp, ensuring the highest standards of guest service, safety, and operational accuracy during night hours. This role combines guest service responsibilities with critical financial and administrative duties, including the accurate reconciliation of daily accounts and preparation of reports.
The Night Auditor maintains a strong guest-focused approach while independently overseeing Front Office operations during the night shift, ensuring seamless continuity of service and supporting the objectives of the Rooms Division. Acting as the primary point of contact overnight, the Night Auditor ensures a safe, calm, and welcoming environment while upholding the hotel’s reputation for excellence.

Duties & Responsibilities

Night Operations & Guest Service

• Manage Front Office operations independently during the night shift, ensuring smooth and efficient service delivery.
• Provide a warm, professional, and attentive welcome to all guests during late arrivals and early departures.
• Handle guest inquiries, requests, and concerns promptly and courteously, ensuring a high level of satisfaction.
• Take ownership of guest issues during the night and resolve them efficiently, escalating when necessary.

Financial Audit & Reporting

• Perform end-of-day accounting procedures, including balancing all hotel revenues and reconciling discrepancies.
• Audit and verify all transactions from Front Office, Food & Beverage, and other revenue centers.
• Prepare and distribute daily financial and operational reports to management.
• Ensure accuracy of guest folios, rates, packages, and billing. 

Cashiering & Billing

• Manage all overnight cashiering functions, ensuring secure and accurate handling of payments.
• Verify invoices, postings, and adjustments to maintain financial integrity.
• Resolve any billing discrepancies in a timely and professional manner. 

Safety & Security

• Act as the responsible person on duty overnight, ensuring the safety and security of guests, staff, and the property.
• Monitor hotel activity and respond appropriately to emergencies or unusual situations. 
• Conduct night rounds as required and ensure compliance with safety procedures. 

Communication & Coordination

• Maintain clear and effective communication with all departments to ensure continuity of operations.
• Prepare detailed handover reports for the morning shift, highlighting key information and any outstanding issues.
• Coordinate with Housekeeping, Security, and other departments as needed during overnight hours. 

Quality & Standards

• Ensure that BSA/LHW and LQA standards are consistently upheld during the night shift.
• Maintain a high level of attention to detail in all administrative and operational tasks.
• Stay informed of hotel policies, procedures, and offerings. 

Administrative Responsibilities

• Maintain accurate guest records and ensure all data is correctly entered into the system.
• Support system maintenance tasks such as backups, updates, or report generation where applicable.
• Assist with reservations or room allocations when required. 

Additional Responsibilities

• Perform any additional duties as assigned by the Front Office Manager to support hotel operations. 

Success Profile for this Role (Competencies)

Guest-Focused
Demonstrates a calm, attentive, and service-oriented approach, ensuring all guests feel welcomed and cared for, even during overnight hours.

Independent & Reliable
Works confidently with minimal supervision, taking full ownership of the hotel’s operations during the night.

Detail-Oriented & Analytical
Ensures precision in financial audits, reporting, and administrative tasks, with strong attention to detail.

Trustworthy & Responsible
Handles sensitive financial data with integrity and maintains the highest level of confidentiality and accountability.

Composed Under Pressure
Remains calm and professional in unexpected or high-pressure situations, making sound decisions independently.

Strong Administrative Skills
Highly organized with the ability to manage multiple responsibilities, including auditing, reporting, and guest service.

Technically Competent
Proficient in Microsoft Outlook and Microsoft Office Suite 
Experience with Opera Cloud or similar PMS preferred 
Comfortable using systems for auditing, reporting, and guest management 

Interested?

Please send your updated CV with a photo and a cover letter to: [email protected]

Employee Technical Services

The following tasks will be part of your responsibilities:

• Performing preventive maintenance on technical installations to ensure operational continuity and guest comfort
• Independently resolving minor technical issues and assisting in addressing more complex malfunctions in collaboration with the Head of Technical Services
• Keeping technical records and plans up to date to maintain a clear overview of all installations and systems
• Actively contributing to the development of work instructions and procedures to strengthen and share technical knowledge within the hotel
• Responding promptly and accurately to technical complaints from guests and reporting them directly to the responsible party to facilitate swift resolution
• Proactively advising on improvements to technical installations or processes, with a focus on innovation and sustainability
• Ensuring the cleanliness and safety of technical areas and workspaces in compliance with applicable safety standards and guidelines
• Collaborating with colleagues within the Technical Services department and other departments to create an open and communicative team that tackles issues efficiently
• Contributing ideas on how to elevate the technical aspects of the hotel to an even higher level and support a comfortable and worry-free guest experience

Your job profile as employee technical services:

• You have a keen eye for order, cleanliness, safety, and quality
• You take initiative and possess a dynamic and flexible attitude
• You have strong analytical skills and see technical problems as challenges you solve efficiently; solution-oriented thinking is therefore essential
• You remain calm and focused, even in stressful situations, while maintaining a professional attitude
• You have a presentable and hospitable appearance
• You work with drive and ambition to exceed guest expectations
• You have broad technical knowledge and experience in areas such as electricity, HVAC, control systems, mechanics, plumbing, and painting; any additional skills are a valuable asset
• You prioritize tasks and enjoy tackling and resolving issues immediately
• You speak fluent English with a good command of Dutch
• You are eager to learn and motivated to further develop and deepen your technical expertise through regular effort
• You are willing to be part of an on-call duty rotation

What we offer you:

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested?
Please send your recent CV with a cover letter to: [email protected]

As an Electrician within our Technical Department, you will play a key role in ensuring the operational continuity of our hotel. With your expertise in electricity and technical installations, you ensure our guests enjoy a comfortable, safe, and seamless stay.

You will be responsible for performing maintenance, resolving electrical faults, and contributing ideas for sustainable improvements throughout the property. Together with the Head of Technical Department and your colleagues, you will help maintain a well-functioning, modern, and guest-focused technical environment.

Your responsibilities include:

• Performing preventive and corrective maintenance on electrical installations, lighting, distribution boards, switchboards, and other technical systems.
• Identifying and resolving faults in electrical installations and equipment, both independently and in collaboration with the Head of Technical Department.
• Inspecting, measuring, and testing installations to ensure safety, reliability, and operational continuity.
• Keeping technical files, diagrams, and logbooks up to date for all electrical installations.
• Assisting with maintenance tasks in other technical areas when required.
• Actively contributing to energy-saving solutions and sustainable improvements to electrical systems.
• Maintaining a tidy, safe, and organized workplace, in compliance with all applicable safety regulations.
• Promptly and professionally responding to technical requests or guest complaints, focusing on quality and guest satisfaction.
• Collaborating with colleagues within the Technical Department and other departments to form an open, communicative, and efficient team.

Your profile:

• You hold a degree in electricity or equivalent experience in electrotechnical work.
• You have a solid knowledge of electrical installations, switchboards, lighting, and fault detection.
• Knowledge of HVAC, control systems, or mechanics is a plus.
• You have a precise, safety-conscious working attitude and strictly follow all safety regulations.
• You are analytical and solution-oriented, viewing technical challenges as opportunities.
• You take initiative, work independently, and remain calm under pressure.
• You are driven and ambitious, aiming to continuously improve the technical quality of the hotel.
• You are eager to learn and willing to further develop your expertise through training and hands-on experience.
• You are willing to participate in an on-call rotation.
  What we offer you: 
• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Interested? 
Please send your recent CV with a cover letter to: [email protected]

We are looking for an Assistant Housekeeping Manager to support the Housekeeping Manager in the daily operations of the department. In this role, you will help maintain high cleaning and service standards and work together with the team to ensure an exceptional guest experience in a luxury hotel environment.

The following tasks will be part of your responsibilities:

• You support the Housekeeping Manager in the daily operations of the housekeeping department and ensure compliance with hygiene and cleaning standards.
• You coordinate and supervise the housekeeping team to ensure tasks are completed efficiently and operations run smoothly.
• You conduct inspections of guest rooms and public areas to ensure they meet established quality standards.
• You manage inventory of cleaning supplies, linens, and bathroom amenities, ensuring timely replenishment.
• You train and mentor new team members and support the development of existing staff to enhance their skills.
• You assist in creating staff schedules and ensure efficient planning aligned with operational needs.
• You ensure compliance with health and safety regulations in the use of cleaning products and equipment.
• You handle guest requests related to housekeeping promptly and professionally.
• You support the Housekeeping Manager in managing the budget and identifying cost-saving opportunities without compromising quality.
• You regularly report to the Housekeeping Manager and collaborate closely with other departments.

Your job profile as Assistant Housekeeping Manager:

• You have at least 1–2 years of experience in a supervisory or supporting role within housekeeping, preferably in a luxury hotel environment.
• You possess excellent organizational skills, with the ability to prioritize and maintain oversight even during busy periods.
• You have proven experience in leading and guiding a team, and can effectively motivate, coach, and train staff in their daily duties.
• You have a strong eye for detail and are passionate about maintaining high cleaning standards.
• You are guest-oriented and ensure that guests always experience a clean, comfortable, and welcoming environment, with attention to detail in every room and public area
• You have strong communication skills and can report effectively on progress and the status of housekeeping activities.
• You are flexible and willing to work evenings, weekends, and public holidays according to hotel needs.
• You have excellent command of Dutch and English, both spoken and written; knowledge of other languages is a plus.
• Experience with housekeeping-related software and systems is considered an advantage.
• You perform well under pressure and remain calm during peak times or high-demand periods.
• You are proactive and solution-oriented, always seeking to improve departmental efficiency and reduce costs without compromising on quality.

What we offer you: 

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.

Are you interested?

Send your recent CV with a photo & cover letter to: [email protected]